Futurists have been envisioning ‘talking computers’ for ages and they are not just science fiction but reality today. Artificial intelligence is already transforming our daily lives. It is no surprise that the government sector is adopting this rapid technological advancement rather quickly. Governments have already begun to adopt chatbots for customer service. Chatbots are computer programs that one can talk to by text or voice and they are helping government agencies improve their speed and quality of service and citizens’ in-turn are getting a better customer experience.

In many cases, chatbots improve customer service - they can speed up interactions, reduce wait times, by way of answering queries with complete accuracy, pulling knowledge instantly from a database, and freeing up valuable time of call center agents. Chatbots are available anytime, anywhere and are easy to use for today’s digital citizens and are soon becoming an essential IT service.

The Coronavirus crisis is global, and many businesses and organizations have enabled their employees to work from home. It is no different for state and local government agencies. Consider Seattle, one of the epicenters of the pandemic in the United States.

Most organizations today have a sound Disaster Recovery (DR) and business continuity plan and they should, given the changing nature of business and technology. DR allows organizations to resume critical functions following a disaster. It involves having a separate physical site for restoring operations.

Sagitec strives to be bigger and better every year and we challenge ourselves to do more than is expected of us. We aim to make positive contributions to the communities we live and work. 

Sagitec took part in the Toys for Tots toy drive again this year!

September was Hunger Action Month, a month where people all over America stand together with non-profit organizations and the nationwide network of food banks to fight hunger. It’s a month to spread the word and take action on the hunger crisis, and dedicate ourselves to a solution.

Automation with Artificial Intelligence (AI) is becoming common today. AI unlocks productivity gains and it makes process outcomes precise and accurate and is scalable technology. Intelligent machines are likely to open new avenues for us to explore, freeing us from mundane, routine tasks and giving us an opportunity to leverage our creativity and imagination.

CHALLENGE

Benefits administration is complex. Thousands of business rules and decisions are made every day to determine tax/contribution rates, validate transactions, compute benefits, process claims, and manage exceptions. If these rules were set in stone, managing them would not be so difficult. However, business rules are always in flux, placing strains on your systems, processes, and employees.

Many people still confuse workflows with processes and it is easy to understand why. The earliest Business Process Management (BPM) solutions were based on workflow – or how individual processes coordinated.

Are you well versed with pension/retirement terminology? If not, take a go at our pension alphabet.