Sagitec Support Services – IT Solutions Company

Support Services Introduction

Sagitec offers a variety of maintenance and support options to suit any organization’s specific needs, vision, and technical competencies. We offer everything from basic framework upgrades to value-added services like application development outsourcing, infrastructure modifications, and other unique services tailored to your organization.

Our Strategy

Corrective
We are committed to ensuring that your system is free of bugs and problems that hamper your ability to deliver exceptional customer service. Therefore, as part of our system maintenance strategy, we will make the necessary modification to correct discovered problems.
Adaptive
We understand that the industries we serve exist in an environment that is constantly changing. That is why our system maintenance plan mitigates threats to obsolescence through modifications and updates.
Perfective
Throughout the entire lifecycle of your line-of-business solution, we continually protect, extend and enhance your IT investments. These perfective modifications improve performance and maintainability while simultaneously keeping your total cost of ownership low.

Seven Components for Comprehensive Support

Sagitec Framework License Support

Continued access to all future release of Sagitec Framework – includes all major and minor releases
Customer managed Framework upgrades
No-Touch Support - access to Sagitec Knowledge Center with development guidelines, release notes, tech tips, etc.
Minimum requirement for keeping your LOB solution current and for access to Sagitec Support

Sagitec Framework Deployment Support

Framework upgrades and deployment – Installation and Configuration Services
Sagitec-managed Framework upgrades
Includes deployment and testing of Sagitec Framework releases
Low touch support – Limited to deployment and testing of all major and minor Framework releases
No changes will occur to your line-of-business solution

Reactive Maintenance

Degree of support meant to "keep-the-lights-on”
Modifications to correct discovered problems
Modifications to keep system usable in a changed or changing environment

Proactive Maintenance

Beyond the traditional focus of corrective and adaptive maintenance
Proactive modifications to improve performance or maintainability
Proactive modifications to detect and correct latent faults in the software product before they become effective faults

Seven Components to Provide Comprehensive Support for Your System

Other (Tailored) Services as Needed

Post-project major initiatives/enhancements
Operations support
Peripheral solutions implementation e.g. Content and Knowledge Management systems
Organization readiness and transition
Business process analysis and redesign
Performance improvements
Testing and code quality assurance

Infrastructure Related Services