Members are annoyed with calls, especially those that take more than 30 minutes to complete a screening. Drop off rates are high and follow-up calls are not answered. Dismal completion rates lead to compliance issues.

Sagitec HealConnect uses digital channels like SMS and microsites to get members to complete their health risk screening. Typically, it takes less than 50% of the time and members complete it at their own convenience.

Providers are expected to contact members for scheduling visits and medication refills. Transportation challenges, access to pharmacies, and other social factors prevent activity completion. Low HEDIS scores result in capitation withholds or bonus not being paid.

HealConnect integrates with Uber Health and Lyft for scheduling rides for members. With the ability to verify visits and deliver rewards immediately, we can impact member behavior.

Informing members of rewards or re-certification is a Membership activity, quality measure or health risk screening is a Care Management activity, and reward fulfillment is an Administrative activity. These siloed organizational systems for member engagement result in poor performance and high administrative burden.

HealConnect allows health plans to consolidate their member engagement activities. Multiple channels like two-way messaging, email, phone call, and mobile app are supported.