Member Engagement at Scale: Orchestrating Member Touchpoints
- Ravisankar CJ
- Wed, Apr 17, 2024
- HealConnect Medicaid
An effective engagement strategy is critical for helping Managed Care Organizations (MCOs) connect and communicate with their members. Our previous post explored the steps MCOs should take to construct an effective and scalable outreach strategy.
Member Engagement at Scale: Building an Outreach Strategy
- Ravisankar CJ
- Mon, Feb 26, 2024
- HealConnect Medicaid
Managed Care Organizations (MCOs) play a pivotal role in ensuring the well-being of Medicaid members. They help coordinate members’ services, ensure efficient access to quality care, and promote overall well-being. However, MCOs face a considerable challenge in their efforts: reaching and engaging with members.
Embracing the Future of Member Engagement in Healthcare: AI, Data Management, and Multi-Channel Communication
- Ravisankar CJ
- Tue, Aug 15, 2023
- HealConnect Medicaid
As the healthcare industry continues to evolve, so do the strategies for engaging and empowering members to take charge of their well-being. Emerging technologies, such as Artificial Intelligence (AI) and Machine Learning, are revolutionizing member engagement by offering personalized healthcare recommendations, predictive analytics for identifying health risks, and AI-powered virtual assistants for continuous support.
From Insights to Action: Why Data is Critical for Medicaid Member Engagement
- Ravisankar CJ
- Mon, Jul 17, 2023
- HealConnect Medicaid
Data analytics has emerged as a game-changer in healthcare. One of the main ways data plays a role is by improving patient behaviors and engagement. A recent study found that data could help cut healthcare costs by 12-17% while improving care.
New Medicaid Members? Here are Communication Strategies for Boosting their Engagement
- Ravisankar CJ
- Fri, Aug 26, 2022
- HealConnect Medicaid
Health plans have always had trouble engaging their members – particularly when it comes time for members to renew their eligibility. Traditional outreach methods that prompt this engagement are often time-consuming and expensive. Plus, their lackluster results leave many plans wanting more from their efforts.
Why Health Plans Should Use Nutrition Programs to Engage Members
- Ravisankar CJ
- Mon, May 23, 2022
- HealConnect Medicaid
Health plans are always looking for new ways to engage with their members. Whether it’s to get members to complete Health Risk Assessments (HRAs) or to promote long-term healthy behaviors, finding effective outreach methods is critical. But, as most Managed Care Organizations (MCOs) know, this is easier said than done.
Retaining New Medicaid Members as States Resume Normal Eligibility and Operations
- Ravisankar CJ
- Thu, May 05, 2022
- HealConnect Medicaid
Medicaid MCOs benefited from the freeze on redeterminations during the COVID-19 pandemic. As a result of the freeze, Medicaid MCOs have experienced significant member growth.
How to Set-up Your Rewards Programs to Change Member Behavior
- Ravisankar CJ
- Fri, Mar 11, 2022
- HealConnect Medicaid
There's the old saying, "you can lead a horse to water, but you can't make him drink." Managed Care Organizations (MCOs) know this difficulty when encouraging healthy, positive behaviors among their members. From completing health assessments to performing wellness tasks, getting members to act on compliance requirements is a costly and time-consuming affair.
Why Every Health Plan Leader Should Be Concerned About App Fatigue
- Ravisankar CJ
- Thu, Apr 08, 2021
- HealConnect Medicaid
Ever since the first mobile app was created in 1997 by Nokia (the popular arcade game snake) and popularized by Steve Jobs, phones have been increasingly using apps. However, some studies have shown that the number of available apps has begun to overwhelm users. A recent survey from Gartner found that 41% of mobile users have not downloaded a new app in the last six months and that mobile users spend 85% of their time on their phones using only five apps. This trend affects Managed Care Organizations (MCOs) and contributes to the growing problem of why engagement rates among members for mobile apps are down. With more than 1.96 million apps available on the app store, this ever-increasing trend is called app fatigue.
How MCOs Can Create Reward Programs that Drive Engagement
- Ravisankar CJ
- Thu, Mar 25, 2021
- HealConnect Medicaid
Rewards serve as the primary tool for Managed Care Organizations (MCOs) to incentivize healthy behaviors by their members. However, despite the investment some health plans put into these programs, they don’t always reach their intended goals. Rewards are used to promote healthy behavior to drive completion rates, but results are sometimes disappointing. If this has happened to your organization, don’t drop the idea of using rewards just yet. Instead, here are three ways you can create a rewards program that drive the results you want.
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