Unemployment Fraud is on the Rise: Sagitec is Helping Customers Stop It!
- David Minkkinen
- Thu, Jul 30, 2020
- fraud, labor and employment
Sagitec alerted the Maryland Department of Labor (MDOL) of potential fraud activity after identifying a spike in out-of-state Unemployment Insurance (UI) claims including regular and pandemic claims.
Content Delivery Networks can help State Unemployment Agencies Manage High Claims Volumes
- Neil Adcox
- Wed, Apr 22, 2020
- labor and employment
Most unemployment insurance systems are still crumbling under high claims volumes and calls. One of the primary root causes is the legacy systems and code base that many state workforce agencies continue to use to this day. According to an ITSC study released in September 2019, only 16 states have fully modernized their tax, benefits, and appeals systems. Additionally, regardless of modernization status, all state systems are struggling to meet the needs of their citizens.
Case Study: Maryland Unemployment Insurance Claims Volume
- Sagitec Solutions
- Thu, Apr 09, 2020
- labor and employment
The Maryland Department of Labor Division of Unemployment Insurance saw a total number of 108,508 new insurance claims for the week of April 4. This number is a spike of 29% from last week's numbers and call center hours and operations are not able to handle the spike. Unemployment insurance claim numbers are increasing in an unprecedented manner given the Coronavirus pandemic across states. While the department has taken measures to address this by asking citizens to submit claims based on their names and days of week, it is also urging people to file claims online.
Chat and Bots: Quick Solution to Ease the Pressure off Customer Service
- Stephanie Schrankler
- Fri, Apr 03, 2020
- chatbots, labor and employment
Yesterday, 50 people answered 4000 of 196,000 calls received in one state workforce agency to help citizens about unemployment insurance claims. Each of the 50 customer service representatives was working their hardest and served 80 callers each. Fifty people working their hardest resulted in only 0.2% of callers served.
This isn’t a drill. This is real life. This is the crisis we find ourselves in due to the COVID-19 pandemic.
Chatbots for Customer Service – How Can You Take Advantage?
- Sukanya Samy
- Tue, Mar 31, 2020
- chatbots, labor and employment
Futurists have been envisioning ‘talking computers’ for ages and they are not just science fiction but reality today. Artificial intelligence is already transforming our daily lives. It is no surprise that the government sector is adopting this rapid technological advancement rather quickly. Governments have already begun to adopt chatbots for customer service. Chatbots are computer programs that one can talk to by text or voice and they are helping government agencies improve their speed and quality of service and citizens’ in-turn are getting a better customer experience.
In many cases, chatbots improve customer service - they can speed up interactions, reduce wait times, by way of answering queries with complete accuracy, pulling knowledge instantly from a database, and freeing up valuable time of call center agents. Chatbots are available anytime, anywhere and are easy to use for today’s digital citizens and are soon becoming an essential IT service.
COVID-19 can Become an Unlikely Catalyst for State Labor Departments to Adopt New Technology. Here is How.
- David Minkkinen
- Fri, Mar 27, 2020
- labor and employment
The novel Coronavirus, COVID-19 has undone the world as we know it. Our relationships and interactions with the outside world and with each other have changed completely in just the last few weeks. These changes are unsettling. Will national and international borders remain closed? When will be able to resume our everyday lives or even be able to do something as simple as step out to our favorite restaurants, bars or cafés? Will human touch become taboo? Will our lives ever be the “same” again?
NASWA 2019 Annual Conference Highlights
- David Minkkinen
- Thu, Sep 26, 2019
- labor and employment
The National Association of State Workforce Agencies' (NASWA) 83rd Annual Conference just concluded in Boston and, as usual, it was a fantastic event for sharing best practices and fellowship among colleagues from other states. From sessions focused on recession preparation and workforce development to the awesome experience of a full drumline, this will be a conference to remember for years to come.
Subscribe to Email Updates
About this blog
Sagitec is a global technology solutions company delivering dynamic, tailor-made IT solutions to leading public and private organizations. Subscribe to our blog to stay up-to-date with the latest industry news and trends.
Recent Posts
Posts by Topic
- Pension Administration (20)
- IT Projects (18)
- Pension (18)
- healconnect (16)
- Sagitec Company News (14)
- Agile Software Development (11)
- Low code platform (11)
- business strategy (10)
- Business Process Improvement (9)
- Pension Funds (9)
- Unemployment Insurance (9)
- health care and life sciences (9)
- mobile application (9)
- Change Management (7)
- Corporate Social Responsibility (7)
- Managing Risk (7)
- Pension Education (7)
- Software Development (7)
- labor and employment (7)
- Digital (6)
- Microsoft Azure Government Cloud (6)
- Organizational Culture (6)
- Software (6)
- chatbots (6)
- mobias (6)
- pension system implementation (6)
- Digital Health Stack (5)
- Health care and lfe sciences (5)
- Public Pension Plans (5)
- web portals (5)
- Cyber Security (4)
- Enterprise Knowledge Management (4)
- Metrics (4)
- healthcare (4)
- pharmaceutical (4)
- CMS Mandate (3)
- Community Drives (3)
- Continuous Improvement (3)
- DataOps (3)
- FAQ (3)
- Framework (3)
- IT Implementation Projects (3)
- Knowtion (3)
- Learning management (3)
- Microsoft (3)
- NPEA (3)
- Pension Administration System Implementation (3)
- Training and Development (3)
- analyzing websites with analytics (3)
- community service (3)
- fraud (3)
- integrating google analytics (3)
- social factors (3)
- website analytics (3)
- Defined Contribution (2)
- Functional Requirements (2)
- JAD Session (2)
- Key Performance Indicators (2)
- NASWA (2)
- Neospin (2)
- Neosurance (2)
- Professional IT Services (2)
- RFP Tips (2)
- Remote Service Trends (2)
- data conversion (2)
- API Management (1)
- Aid India (1)
- App Fatigue (1)
- Benchmarking (1)
- Canadian Days (1)
- Case Study (1)
- Cloud Services (1)
- Cost of Living Adjustment (1)
- Defined Benefit (1)
- Fraud Prevention (1)
- IT System Support (1)
- Legacy System Replacement (1)
- MVVM (1)
- Member Behavior (1)
- Performance Bonds (1)
- Private Pension Plans (1)
- Project Management (1)
- Reward Programs (1)
- Software Documentation (1)
- State Retirement System (1)
- Success Stories (1)
- clinical trials (1)
- contract terms and conditions (1)
- corporate wellness (1)
- correspondence (1)
- fixed price contracts (1)
- human resources (1)
- identifying insights (1)
- leapfrog (1)
- leapfrogging (1)
- pension application architecture (1)
- pension system replacement projects (1)
- reemployment services (1)
- software migration (1)