4 Ways Sagitec’s Low-Code Enterprise Platform Made Pandemic Unemployment Benefits Programs Possible for States to Implement
With the unprecedented pass of the federal CARES Act to deal with the economic impacts of COVID-19, State Workforce Agen …
Unemployment Fraud is on the Rise: Sagitec is Helping Customers Stop It!
Sagitec alerted the Maryland Department of Labor (MDOL) of potential fraud activity after identifying a spike in out-of- …
Content Delivery Networks can help State Unemployment Agencies Manage High Claims Volumes
Most unemployment insurance systems are still crumbling under high claims volumes and calls. One of the primary root cau …
Case Study: Maryland Unemployment Insurance Claims Volume
The Maryland Department of Labor Division of Unemployment Insurance saw a total number of 108,508 new insurance claims f …
Chat and Bots: Quick Solution to Ease the Pressure off Customer Service
Yesterday, 50 people answered 4000 of 196,000 calls received in one state workforce agency to help citizens about unempl …
Chatbots for Customer Service – How Can You Take Advantage?
Futurists have been envisioning ‘talking computers’ for ages and they are not just science fiction but reality today. Ar …
COVID-19 can Become an Unlikely Catalyst for State Labor Departments to Adopt New Technology. Here is How.
The novel Coronavirus, COVID-19 has undone the world as we know it. Our relationships and interactions with the outside …
4 Ways Sagitec is Ensuring Seamless IT Delivery of Services Amid COVID19
The Coronavirus crisis is global, and many businesses and organizations have enabled their employees to work from home. …
NASWA 2019 Annual Conference Highlights
The National Association of State Workforce Agencies' (NASWA) 83rd Annual Conference just concluded in Boston and, as us …
6 Key Themes that Captured the Unemployment Insurance Market Mind-Share in 2018
This year’s conference round-up for the national Unemployment Insurance and Workforce areas were great. Sagitec made it …
