Unemployment Fraud is on the Rise: Sagitec is Helping Customers Stop It!
Sagitec alerted the Maryland Department of Labor (MDOL) of potential fraud activity after identifying a spike in out-of- …
Back to Work Post COVID-19 - Testing Times Ahead?
The after-effects of national events are no stranger to the workplace. Turnstiles and X-raying briefcases became normal …
Still Using Passwords to Let In Your Members? Try Multi-Factor Authentication.
According to LastPass's Global Password Security Report, the average individual has 85 different accounts. Remembering 8 …
Content Delivery Networks can help State Unemployment Agencies Manage High Claims Volumes
Most unemployment insurance systems are still crumbling under high claims volumes and calls. One of the primary root cau …
Health Behaviors: Why are Medicaid Members not Managing their Health?
Can we use behavioral psychology concepts to provoke action? Managed care organizations face a daunting challenge in get …
Case Study: Maryland Unemployment Insurance Claims Volume
The Maryland Department of Labor Division of Unemployment Insurance saw a total number of 108,508 new insurance claims f …
HealConnect for Crisis Communication
Member Guide for COVID-19 COVID-19 is a global pandemic. With 1 in 5 Americans covered by Medicaid, it is seen as a key …
Chat and Bots: Quick Solution to Ease the Pressure off Customer Service
Yesterday, 50 people answered 4000 of 196,000 calls received in one state workforce agency to help citizens about unempl …
Chatbots for Customer Service – How Can You Take Advantage?
Futurists have been envisioning ‘talking computers’ for ages and they are not just science fiction but reality today. Ar …
COVID-19 can Become an Unlikely Catalyst for State Labor Departments to Adopt New Technology. Here is How.
The novel Coronavirus, COVID-19 has undone the world as we know it. Our relationships and interactions with the outside …
