Process automation has become a key priority as pension agencies modernize their operations. However, many organizations still struggle to determine the right approach: Should they rely on workflow automation or invest in a full-scale Business Process Management (BPM) solution?

As 2025 continues to unfold, the workforce development landscape is evolving. The expectations of jobseekers, employers, and public workforce organizations have changed dramatically in recent years, and so has the technology that supports them.

Organizations must continually aim to maximize resources to improve business efficiency. Business Process Management (BPM) plays a crucial role in achieving this objective by providing a structured approach to analyzing, designing, and optimizing processes.

Pension technology systems across the globe are under pressure. Organizations face growing expectations to modernize their operations, improve member experience, and ensure security. Often, these expectations are growing faster than budgets and staffing levels.

Generative Pre-trained Transformers or GPT’s are transforming enterprise applications by enhancing customer engagement and streamlining business processes.

A lot has changed in the short time it's been 2025.

The landscape of government programs is evolving rapidly, driven by policy changes (such as the uncertainty of the future for the Department of Education and funding for the USDA) and growing demand for efficiency. State agencies and school administrators face increasing challenges with staffing, lower enrollment, and budgets, making managing eligibility, compliance, and meal program operations more difficult, all while trying to ensure children receive the nutrition they need.

Artificial Intelligence has become one of the biggest buzzwords in business and technology, dominating headlines and boardroom discussions. Yet, while AI promises transformative potential, many organizations have yet to adopt it meaningfully. This can create a sense of urgency or even fear of falling behind.

Member churn, or loss of insurance coverage, is a critical issue for Managed Care Organizations (MCOs). High turnover rates can lead to increased administrative costs and disrupt the continuity of care, ultimately affecting member health outcomes. Understanding and addressing the root causes of member churn is essential for MCOs to maintain a stable and engaged member base.

For any pension agency, data is the most important asset.

Effective care coordination is essential for Managed Care Organizations (MCOs) to deliver high-quality, efficient healthcare. By ensuring all aspects of a patient's care are well-organized among providers, MCOs can improve health outcomes and enhance member satisfaction. However, achieving effective care coordination requires innovative strategies and tools.