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Sagitec Blog

A Future Model for Remote Delivery Systems

"Technology allows people to connect anytime, anywhere, to anyone from almost any device. This is dramatically changing the way we work, facilitating 24/7 collaboration with colleagues dispersed across time zones, countries, and continents." – Michael Dell


How Managed Care Organizations Can Leverage the Cloud

For the healthcare industry, it's evident that the cloud is here to stay. Managed Care Organizations (MCOs) are no longer trying to determine whether the cloud is right for them. Instead, the conversation has evolved to determine how best to leverage the cloud to meet their organization's strategic goals. The cloud has proven to be an effective tool, but there are a few avenues for MCOs to maximize this resource better and achieve their desired outcomes.


API Management Orchestration for FHIR Infrastructure

API Management is a critical component of the payer’s FHIR infrastructure. It helps in fulfilling the security requirements of the CMS mandate and business services integration requirements to orchestrate with enterprise systems and services. Further, effective management helps you comply with the security requirements for monitoring, reporting, and managing access to the FHIR resources by external stakeholders, including third-party apps and health plans. We will briefly touch upon how this API management functionality is implemented within Sagitec’s HealFHIR in this blog.


Platform Scalability – The Story of Scaling During a Global Pandemic

When the global Coronavirus pandemic hit the U.S. economy in early 2020, the U.S. unemployment rate spiked. New legislation complicated benefits distribution as new systems, new business rules, and new processes were stood up at a moment's notice to deal with the crisis. Of course, one objective for all Sagitec's customers was performance—we needed to serve the hundreds of thousands of people accessing our applications every day.


Three Approaches for Medicaid Plans to Handle Customer SMS Messages

For Medicaid plans, there has been a shift in the way members communicate. With a clear preference for texting over calls, it’s important to align with this preference. Further, SMS is an efficient channel of communication and can help your organization serve more members while improving quality. Whether it’s being used to send informational messages and reminders to the members, the benefits are numerous.


Application Lifecycle Management (ALM) Simplified

ALM tools are the ‘source of truth’ through the software development lifecycle to update all stakeholders in real-time. These tools manage requirements, acceptance criteria, documentation, test cases, problem incident reports (PIRs) – bringing processes, and people together.


The Secret Sauce to Getting The Right Partnerships And Upgrades

  • Sagitec Solutions
  • Wed, Dec 02, 2020

Bill Gates once said, “Business will change in the next ten years more than it has changed in the last fifty years.” Technology is changing so rapidly today that it will be even faster tomorrow.


Mobile & Chat Solutions for State Workforce Agencies

Since the pandemic, State Workforce Agencies (SWAs) have been moving toward online solutions and call center services. However, these approaches could not meet the demand generated by the pandemic. Interactive Voice Response (IVR) systems were challenged under increased load. This led to SWA’s searching for ways to increase customer service during these unprecedented times.


Resources for Payers in the CMS InterOp and Patient Access API Journey

  • Lakshminarayanan Saravanan
  • Tue, Nov 17, 2020
  • CMS Mandate

CMS Interoperability compliance is a long-term journey for Payers. IT systems and processes not only have to be realigned to meet the requirements of the new mandate but also must be nimble enough to adapt quickly to changing business models as patient adoption increases. To best meet these demands, payers should focus on putting together an FHIR infrastructure that complies with the mandate and provision it to extend and scale as the mandate as patient adoption evolves.


How Health Plans can Create Senior Friendly Mobile Designs

The COVID-19 pandemic has driven more businesses online than ever before. With health care plans growing their number of older members, this may not be welcome news. Even though remote mobile service is a growing industry trend, a study from the Pew Research Center found only 26% of internet users aged 65 and over were “very confident” when using smartphones. Optimizing your plan’s mobile design to accommodate their needs should be a key focus heading into 2021.