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Sagitec Blog

The New Normal: Back to Office Safety During COVID-19

Is the end of COVID-19 in sight? Though spikes and dips cluster in different parts around the country, a growing trend of businesses have begun preparations to return employees to the office. While many don’t have a specific timeline, planning for the day that employees can return has begun. From desk arrangements to addendum policies, there’s a lot to plan and ensuring that your office is a safe environment for employees is a complicated affair. The following sections identify best practices to consider when preparing your business.  

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Unemployment Fraud is on the Rise: Sagitec is Helping Customers Stop It!

Sagitec alerted the Maryland Department of Labor (MDOL) of potential fraud activity after identifying a spike in out-of-state Unemployment Insurance (UI) claims including regular and pandemic claims.

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Back to Work Post COVID-19 - Testing Times Ahead?

The after-effects of national events are no stranger to the workplace. Turnstiles and X-raying briefcases became normal at many offices and buildings post 9/11 due to the perceived need for additional security. Shoe screening began after Richard Reid's unsuccessful attempt to ignite his explosives-laden sneakers aboard an American Airlines flight from Paris to Miami in December 2001. Consequently, TSA estimates that they have examined 10 billion pairs of shoes since. These are only a few of the many examples that indicate this trend.

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Herculean Task in Maryland Sees Success

Sagitec deployed a comprehensive unemployment insurance claimant portal for the state of Maryland, BEACON One-Stop, on April 24, 2020.  This application enables unemployed workers to apply for all available benefits in one application regardless of whether they may qualify for UI, PEUC, or PUA.  Despite the unprecedented volume of claims and hurdles to implementing new federal programs, Maryland has been able to process 1,563,560 weekly claim certifications received during the pandemic, and 90% of claimants have received payments within the federally required 21 days or sooner.

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Still Using Passwords to Let In Your Members? Try Multi-Factor Authentication.

According to LastPass's Global Password Security Report, the average individual has 85 different accounts. Remembering 85 passwords is not easy, but most people repeat their passwords, causing a password overload.

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Update: BEACON One-Stop System Statistics

The Coronavirus Aid, Relief, and Economic Security (CARES) Act came into effect on March 27, 2020, significantly increasing the number of Marylanders eligible to receive unemployment benefits. The Maryland Department of Labor and Sagitec partnered to expedite the rollout of BEACON One-Stop to get Marylanders benefits under the CARES Act while continuing to provide benefits to Marylanders who qualified for other programs.

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Maryland Department of Labor BEACON One-Stop - UPDATED

These are unprecedented times. State Workforce Agencies currently face the highest volume of unemployment claims this nation has ever seen. Sagitec partnered with the Maryland Department of Labor to develop BEACON One-Stop. In essence, a portal for Marylanders experiencing unemployment to file claims, submit documentation and receive benefits through any device, including a mobile app.

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Content Delivery Networks can help State Unemployment Agencies Manage High Claims Volumes

Most unemployment insurance systems are still crumbling under high claims volumes and calls.  One of the primary root causes is the legacy systems and code base that many state workforce agencies continue to use to this day. According to an ITSC study released in September 2019, only 16 states have fully modernized their tax, benefits, and appeals systems.  Additionally, regardless of modernization status, all state systems are struggling to meet the needs of their citizens.  

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Health Behaviors: Why are Medicaid Members not Managing their Health?

Can we use behavioral psychology concepts to provoke action?  Managed care organizations face a daunting challenge in getting members to complete tasks - be it wellness visits or renewing eligibility.  It is not from lack of trying.  Multiple reminders are sent through mailers, SMS, and calls.  What gives?

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Case Study: Maryland Unemployment Insurance Claims Volume

The Maryland Department of Labor Division of Unemployment Insurance saw a total number of 108,508 new insurance claims for the week of April 4. This number is a spike of 29% from last week's numbers and call center hours and operations are not able to handle the spike. Unemployment insurance claim numbers are increasing in an unprecedented manner given the Coronavirus pandemic across states. While the department has taken measures to address this by asking citizens to submit claims based on their names and days of week, it is also urging people to file claims online. 

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