Workforce agencies are pivotal in driving employment, fostering skills development, and uplifting the economic fabric of communities. While tangible outcomes such as job placement and earnings are crucial in evaluating program success, agencies also measure a range of non-performance indicators that provide a fuller picture of their impact. Taken together, these metrics help agencies refine their services, report to stakeholders, and ensure that programs address both immediate and long-term needs.

Key Performance Indicators

• Employment Rate (2nd and 4th Quarters After Exit): Tracks whether participants have found and sustained employment following their exit from workforce programs.
• Education and Employment Rate (Youth): For youth participants, this measures engagement in either education or employment at set intervals after program completion.
• Median Earnings (2nd Quarter After Exit): Assesses the quality of employment by capturing wages earned, indicating how well the program matches participants to stable, well-paying jobs.
• Credential Attainment: Monitors whether participants earn recognized certificates or credentials, enhancing their employability and career prospects.
• Measurable Skill Gains: Demonstrates progress in education or training, showing that participants are building competencies even before securing employment.
• Effectiveness in Serving Employers: Measures how well workforce agencies meet the needs of area employers, ensuring alignment between training and labor market demand.

Non-Performance Indicators

• Participant Satisfaction: Gauges how satisfied individuals are with the services provided, using surveys and feedback mechanisms to assess client experience and address areas for improvement.
• Program Accessibility: Examines whether services are equally available to all, including individuals with disabilities, language barriers, or facing other forms of disadvantage.
• Community Engagement: Measures the agency’s efforts to build partnerships with local organizations, businesses, and educational institutions, which can enrich program offerings and expand opportunities for participants.
• Staff Development: Reviews ongoing training and professional development for agency employees, supporting high-quality service delivery and organizational growth.
• Resource Utilization: Assesses how efficiently agencies use available funds and resources, ensuring program sustainability and responsible stewardship of public investment.
• Follow-Up Services: Tracks whether participants receive ongoing support after program exit, including job retention counseling, upskilling, or additional assistance.

By employing both performance and non-performance indicators, workforce agencies gain a comprehensive understanding of their effectiveness. Any software that workforce agencies choose, should be able to provide processes and data that help agencies meet these key performance indicators. This holistic approach ensures that programs deliver meaningful outcomes for jobseekers and employers, while also promoting accessibility, participant satisfaction, and organizational excellence.

If you would like to know how Sagitec's WorkforceNXT helps agencies, please read more here – www.sagitec.com/workforcenxt