Workforce agencies are pivotal in driving employment, fostering skills development, and uplifting the economic fabric of communities. While tangible outcomes such as job placement and earnings are crucial in evaluating program success, agencies also measure a range of non-performance indicators that provide a fuller picture of their impact. Taken together, these metrics help agencies refine their services, report to stakeholders, and ensure that programs address both immediate and long-term needs.

Workforce development is undergoing a seismic shift. The outdated systems and siloed processes that once defined the public workforce ecosystem give way to agile, data-driven, and user-centered platforms. Modernization is no longer optional for organizations tasked with helping jobseekers find meaningful work, supporting employers in filling talent gaps, and aligning with economic development goals; it's mission-critical.

As 2025 continues to unfold, the workforce development landscape is evolving. The expectations of jobseekers, employers, and public workforce organizations have changed dramatically in recent years, and so has the technology that supports them.