Digital modernization is a never-ending transformation journey. Beyond application modernization and digital integration, the journey requires agencies to challenge the status quo, experiment, adapt, and evolve.

This article was first published in the Association of Canadian Pension Management 2021 Issue 1 Newsletter.

2020 is being called the 'remote work year’ due to the COVID-19 pandemic. But recent surveys from PwC and Gartner show that many companies across multiple industries will move more of their employees to a remote environment over time.

This article was first published in the April release of Benefits and Pension Monitor.

Over the past few years, there has been a significant and noticeable shift in the pension and benefits industry when it comes to systems administering their plans. The demands of organizations have moved from looking for an administration system, or administrator, to a modernization approach. Not only has the shift moved in terms of terminology, but there has been a significant increase in demands to modernize. We, at Sagitec alone, have received more than double the demand for modernization projects in 2020 versus the same period in 2019. What has prompted this shift in wording, increase in demand, and what are the benefits of modernization?

Ever since the first mobile app was created in 1997 by Nokia (the popular arcade game snake) and popularized by Steve Jobs, phones have been increasingly using apps. However, some studies have shown that the number of available apps has begun to overwhelm users. A recent survey from Gartner found that 41% of mobile users have not downloaded a new app in the last six months and that mobile users spend 85% of their time on their phones using only five apps. This trend affects Managed Care Organizations (MCOs) and contributes to the growing problem of why engagement rates among members for mobile apps are down. With more than 1.96 million apps available on the app store, this ever-increasing trend is called app fatigue.

Rewards serve as the primary tool for Managed Care Organizations (MCOs) to incentivize healthy behaviors by their members. However, despite the investment some health plans put into these programs, they don’t always reach their intended goals. Rewards are used to promote healthy behavior to drive completion rates, but results are sometimes disappointing. If this has happened to your organization, don’t drop the idea of using rewards just yet. Instead, here are three ways you can create a rewards program that drive the results you want.

Getting ready for payer-to-payer data exchange as part of the CMS Interoperability mandate? If so, your priority as a payer is to address the need to aggregate your members' data from various former payers. While this mandate focuses on empowering members, it also makes payers rethink how member data needs to be aggregated and distributed. 

How can you get members to do what you need them to do? This is the number one challenge facing many Medicaid Health Organizations (MCOs). Member engagement is crucial for encouraging healthy activities that can improve outcomes and drive down costs for your organization. Plus, it’s the best way to make a positive impact in the lives of your members.

While we have said it before, it bears repeating: 2020 was a roller coaster year for state workforce agencies and was the most challenging year since the program’s inception in 1935. State workforce agencies struggled with unprecedented claims volume and massive legislative changes to the program virtually overnight. As such, the focus last year was to empower state workforce agencies to respond to the demand and improve customer service with innovative solutions. Sagitec was able to help multiple state workforce agencies with everything from a comprehensive cloud-based Pandemic Unemployment Assistance solution (that was paying people as soon as four weeks after the legislation was signed) to chat technology that reduced call-center volumes and provided another communication channel for claimants.

Mass adoption of DevOps, significant shifts in cloud technology, and real use cases for AI are all trends with some common purpose. Organizations want to build new capabilities faster than ever before and for less money. The truth is, most organizations are struggling with the best way to manage a large portfolio of niche applications across their organization.

Close your eyes and imagine… just kidding! Don’t close your eyes. You need them to read this blog. With your eyes open, imagine working for an organization that has zero IT backlog. As soon you request IT or identify requirements, the IT organization fulfills them without painful processes requiring extra time, extra resources, and additional budget. Also, imagine the applications and technology IT is delivering are flawless. Everyone in the organization works together in a collaborative utopia where end users have a big hand in fulfilling their own IT needs, quickly completing processes, scaling automatically for great performance whenever needed, and the business can just focus on, well, the business.