Sagitec Demonstrates its Commitment to Local Communities this Holiday Season
- Stephanie Schrankler
- Tue, Dec 20, 2022
- Sagitec Culture
It's the holiday season, and Sagitec is proud to give back to our local communities. We know this season isn't easy for everyone, and Sagitec employees are doing their part to help.
Chat and Bots: Quick Solution to Ease the Pressure off Customer Service
- Stephanie Schrankler
- Fri, Apr 03, 2020
- Labor and Employment
Yesterday, 50 people answered 4000 of 196,000 calls received in one state workforce agency to help citizens about unemployment insurance claims. Each of the 50 customer service representatives was working their hardest and served 80 callers each. Fifty people working their hardest resulted in only 0.2% of callers served.
This isn’t a drill. This is real life. This is the crisis we find ourselves in due to the COVID-19 pandemic.
COVID19: What can Sagitec do to Support You?
- Stephanie Schrankler
- Wed, Mar 18, 2020
- Sagitec Company News
It's during times like these that people need to band together and support our most vulnerable segments of the population. You, Sagitec's customers, provide some of the best financial support for those in need. We know you are working hard to ensure the services and benefits you offer are not disrupted. When you chose us as your partner, you became part of the Sagitec family and families support each other. We'd like to offer you a helping hand. What can we do to best support you?
What’s Hot in Pension IT? Pension Trends after PRISM 2019
- Stephanie Schrankler
- Tue, May 21, 2019
- Pension Administration
PRISM, an IT conference targeted at public pension administrators, is always a fantastic venue to learn about what’s trending, share lessons learned, and network with pension agencies from around North America. And, the 2019 PRISM conference did not disappoint!
Pension Conferences - 5 Topics of Conversations at the NPEA Conference
- Stephanie Schrankler
- Fri, Oct 26, 2018
- Pension Administration
The National Pension Education Association (NPEA) annual conference is always a great forum to discuss how retirement education and communication initiatives can help members, employers, and agencies. This year was no different. We had great conversations and learned a lot from our clients, peers, and all attendees. We also found that most are also interested in talking to their peers (or identifying peers they can talk to) to get lessons learned and see how they’ve tackled different issues – I hope this blog throws some light on what is important to participants we spoke to.
Application Performance Monitoring and Tracing – Critical Success Factors in the Current Computing World
- Stephanie Schrankler
- Thu, May 10, 2018
- Pension Administration
Application performance management, including monitoring and logging, are critical success factors for almost any IT shop. The problem is that many of the tools available on the market to provide you with insights into the root cause of an issue are expensive and need a good data feed from the native application to work well.
10 Things Pension PLANS IT Staff Care About
- Stephanie Schrankler
- Wed, Apr 25, 2018
- Pension Administration
Lessons Learned from the 2018 PRISM Conference
4 ways knowledge management can lead to great customer service
- Stephanie Schrankler
- Tue, Jul 25, 2017
- Pension Administration
Looking introspectively at knowledge and learning management results in putting blinders on and doesn’t allow organizations to fully realize the benefits of their knowledge and learning management initiatives and solutions.
Making a Business Case for Knowledge and Learning Management
- Stephanie Schrankler
- Thu, Jun 22, 2017
- Pension Administration
It’s estimated that American businesses lose $31.5 billion each year simply because information is not shared effectively. This staggering loss of revenue is the result of employees and customers not having information to make the best decisions; wasted time in trying to find information; wasted time and effort in reinventing something that’s already been created; and simply being misinformed.
Seven challenges blocking effective knowledge and learning management
- Stephanie Schrankler
- Thu, Jun 01, 2017
- Pension Administration
At its very essence, knowledge and learning management is simple. It is about giving internal and external stakeholders the information and resources that they need to be successful in their relationship with the organization that they work for or buy from. But, knowledge and learning management is much more complex than it actually sounds.
Practitioners have the mentality that if they develop content that stakeholders need, success will come organically. It’s the whole “if you build it, they will come” mantra. But, the fact is that a lot of organizations have developed great knowledge and learning opportunities that actually fill a real-world need (i.e., developed a good solution to a confirmed problem) without much impact. And, here are 7 deadly reasons why.
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About this blog
Sagitec is a global technology solutions company delivering dynamic, tailor-made IT solutions to leading public and private organizations. Subscribe to our blog to stay up-to-date with the latest industry news and trends.