Content Delivery Networks can help State Unemployment Agencies Manage High Claims Volumes
- Neil Adcox
- Wed, Apr 22, 2020
- Labor and Employment
Most unemployment insurance systems are still crumbling under high claims volumes and calls. One of the primary root causes is the legacy systems and code base that many state workforce agencies continue to use to this day. According to an ITSC study released in September 2019, only 16 states have fully modernized their tax, benefits, and appeals systems. Additionally, regardless of modernization status, all state systems are struggling to meet the needs of their citizens.
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