Since the pandemic, State Workforce Agencies (SWAs) have been moving toward online solutions and call center services. However, these approaches could not meet the demand generated by the pandemic. Interactive Voice Response (IVR) systems were challenged under increased load. This led to SWA’s searching for ways to increase customer service during these unprecedented times.

With the unprecedented pass of the federal CARES Act to deal with the economic impacts of COVID-19, State Workforce Agencies (SWAs) across the nation scrambled to develop systems that could quickly accommodate millions of Americans suddenly eligible for unemployment benefits.

This year’s conference round-up for the national Unemployment Insurance and Workforce areas were great. Sagitec made it to many of the conference sessions and learned a lot. Most sessions were super-charged with current issues dealing with labor and employment, workforce development and Unemployment Insurance (UI) topics. We started with the NASWA Winter Policy Forum and ended with the NASWA Workforce Summit & UI Directors’ Conference, where Sagitec was the Diamond sponsor. Over 500 people attended this conference, which was the largest conference NASWA has ever held!

1. What is MVVM?

MVVM – short for Model-View-ViewModel – is an architecture pattern that takes advantage of user device capabilities and browser memory to improve application performance.

Unemployment Insurance (UI) benefit fraud is the inappropriate collection of benefits by using false information. According to the Washington DC Department of Employment Services, examples of UI fraud include:

The 80th Annual NASWA Conference is coming up, and Sagitec is getting excited to attend. This year, the conference will be held in Oklahoma City, Oklahoma at the Renaissance Convention Center Hotel from September 27th through the 29th. Sagitec proudly supports the 2016 NASWA conference as a gold sponsor.