“Change is the only constant in life, and if we’ve learned anything from 2020, it’s that you best be prepared.”

CHALLENGE

Benefits administration is complex. Thousands of business rules and decisions are made every day to determine tax/contribution rates, validate transactions, compute benefits, process claims, and manage exceptions. If these rules were set in stone, managing them would not be so difficult. However, business rules are always in flux, placing strains on your systems, processes, and employees.

Many people still confuse workflows with processes and it is easy to understand why. The earliest Business Process Management (BPM) solutions were based on workflow – or how individual processes coordinated.

Any organization today is a complex set of departments and communication is crucial between them. For example, the IT department knows how to build a computer system and the business teams have knowledge of how the system should behave. How can the IT and business teams communicate effectively? How do they manage business rules that are always in flux, especially in the benefits administration area that is frequently subjected to policy changes?            

In today’s digital world, your website and online presence must comply with accessibility regulations. The Department of Justice (DOJ) published the Americans with Disabilities Act (ADA) standards for accessible design in September 2010. These standards state that all electronic and information technology must be accessible to people with disabilities.

The Sagitec Framework™ provides the foundation upon which Sagitec’s benefit management solutions, Neospin™ and Neosurance™, are built. It is a domain-neutral technology architecture designed to mitigate the risk of technical obsolescence and simultaneously respond to rapidly changing business requirements.