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Sagitec Blog

New Medicaid Members? Here are Communication Strategies for Boosting their Engagement

Health plans have always had trouble engaging their members – particularly when it comes time for members to renew their eligibility. Traditional outreach methods that prompt this engagement are often time-consuming and expensive. Plus, their lackluster results leave many plans wanting more from their efforts.

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Why Health Plans Should Use Nutrition Programs to Engage Members

Health plans are always looking for new ways to engage with their members. Whether it’s to get members to complete Health Risk Assessments (HRAs) or to promote long-term healthy behaviors, finding effective outreach methods is critical. But, as most Managed Care Organizations (MCOs) know, this is easier said than done.

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Retaining New Medicaid Members as States Resume Normal Eligibility and Operations

Medicaid MCOs benefited from the freeze on redeterminations during the COVID-19 pandemic. As a result of the freeze, Medicaid MCOs have experienced significant member growth.

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How to Set-up Your Rewards Programs to Change Member Behavior

There's the old saying, "you can lead a horse to water, but you can't make him drink." Managed Care Organizations (MCOs) know this difficulty when encouraging healthy, positive behaviors among their members. From completing health assessments to performing wellness tasks, getting members to act on compliance requirements is a costly and time-consuming affair.

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Don’t Try to Change Your Medicaid Members Behavior

As a health plan, getting members to act on compliance requirements is a costly and time-consuming affair. It’s a key focus for Medicaid plans because non-compliance results in revenue loss and corrective action. Since member participation is voluntary, many Medicaid plans have tried different approaches to meeting this requirement. Incentivizing behavior change among their members has become the most popular route that many have taken – but this is far from the best option. The secret to boosting compliance lies in changing how Medicaid plans approach this problem.

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The New Normal: Back to Office Safety During COVID-19

Is the end of COVID-19 in sight? Though spikes and dips cluster in different parts around the country, a growing trend of businesses have begun preparations to return employees to the office. While many don’t have a specific timeline, planning for the day that employees can return has begun. From desk arrangements to addendum policies, there’s a lot to plan and ensuring that your office is a safe environment for employees is a complicated affair. The following sections identify best practices to consider when preparing your business.  

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Still Using Passwords to Let In Your Members? Try Multi-Factor Authentication.

According to LastPass's Global Password Security Report, the average individual has 85 different accounts. Remembering 85 passwords is not easy, but most people repeat their passwords, causing a password overload.

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Health Behaviors: Why are Medicaid Members not Managing their Health?

Can we use behavioral psychology concepts to provoke action?  Managed care organizations face a daunting challenge in getting members to complete tasks - be it wellness visits or renewing eligibility.  It is not from lack of trying.  Multiple reminders are sent through mailers, SMS, and calls.  What gives?

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HealConnect for Crisis Communication

Member Guide for COVID-19

COVID-19 is a global pandemic.  With 1 in 5 Americans covered by Medicaid, it is seen as a key player in the response to this national emergency.  There is uncertainty around eligibility, co-pay, testing and treatment coverage.  There has been a surge in search of Coronavirus information on Google.  Below is the search term indexed against popular terms like “Trump”, “music” and “video” – according to News Lab team at Google, there has not been a search term like coronavirus in terms of volume – as you can see in the image, it surpasses all other keywords.

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Evolving Healthcare Communications in the Digital Era

Technology is changing the way consumers seek out and interact with, important health information, including locating nearby health providers, securing quality community resources, determining benefit eligibility, and accessing offline and live customer service representatives.

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