Chat and Bots: Quick Solution to Ease the Pressure off Customer Service
- Stephanie Schrankler
- Fri, Apr 03, 2020
- chatbots, labor and employment
Yesterday, 50 people answered 4000 of 196,000 calls received in one state workforce agency to help citizens about unemployment insurance claims. Each of the 50 customer service representatives was working their hardest and served 80 callers each. Fifty people working their hardest resulted in only 0.2% of callers served.
This isn’t a drill. This is real life. This is the crisis we find ourselves in due to the COVID-19 pandemic.
Chatbots for Customer Service – How Can You Take Advantage?
- Sukanya Samy
- Tue, Mar 31, 2020
- chatbots, labor and employment
Futurists have been envisioning ‘talking computers’ for ages and they are not just science fiction but reality today. Artificial intelligence is already transforming our daily lives. It is no surprise that the government sector is adopting this rapid technological advancement rather quickly. Governments have already begun to adopt chatbots for customer service. Chatbots are computer programs that one can talk to by text or voice and they are helping government agencies improve their speed and quality of service and citizens’ in-turn are getting a better customer experience.
In many cases, chatbots improve customer service - they can speed up interactions, reduce wait times, by way of answering queries with complete accuracy, pulling knowledge instantly from a database, and freeing up valuable time of call center agents. Chatbots are available anytime, anywhere and are easy to use for today’s digital citizens and are soon becoming an essential IT service.
3 ways in Which Artificial Intelligence can help the Benefits Administration Industry
Automation with Artificial Intelligence (AI) is becoming common today. AI unlocks productivity gains and it makes process outcomes precise and accurate and is scalable technology. Intelligent machines are likely to open new avenues for us to explore, freeing us from mundane, routine tasks and giving us an opportunity to leverage our creativity and imagination.
5 Ways Chatbots are Powering Government Services
- Sukanya Samy
- Tue, Nov 28, 2017
- chatbots
Futurists have been envisioning ‘talking computers’ for ages and they are not just science fiction but the reality today. Artificial intelligence is already transforming our daily lives. It is no surprise that the government sector is adopting this rapid technological advancement rather quickly. Governments have already begun to adopt chatbots; computer programs that one can talk to by text or voice. This is helping government agencies improve their speed and quality of service and citizens’ in-turn are getting a better customer experience.
An interview with Stephanie Schrankler: Takeaways from the NPEA annual conference
The National Pension Education Association (NPEA) annual conference concluded last week and as always, it is said to have been an invaluable forum to stay informed and up to date on retirement education, communication trends, and important issues facing the public retirement community.
Chatbots and what you need to know
- Sukanya Samy
- Mon, Oct 23, 2017
- chatbots
The global chatbot market is expected to reach $1.23 billion by 2025, a compounded annual growth rate (CAGR) of 24.3%, according to a recent report by Grand View Research. What must you know about chatbots, at a minimum? View our infographic here.
Subscribe to Email Updates
About this blog
Sagitec is a global technology solutions company delivering dynamic, tailor-made IT solutions to leading public and private organizations. Subscribe to our blog to stay up-to-date with the latest industry news and trends.
Recent Posts
Posts by Topic
- Pension Administration (19)
- IT Projects (18)
- Pension (18)
- Sagitec Company News (11)
- healconnect (11)
- business strategy (10)
- labor and employment (10)
- Business Process Improvement (9)
- Pension Funds (9)
- health care and life sciences (9)
- mobile application (8)
- Change Management (7)
- Managing Risk (7)
- Pension Education (7)
- Software Development (7)
- Digital (6)
- Microsoft Azure Government Cloud (6)
- Software (6)
- Unemployment Insurance (6)
- chatbots (6)
- mobias (6)
- Corporate Social Responsibility (5)
- Digital Health Stack (5)
- Health care and lfe sciences (5)
- Organizational Culture (5)
- Public Pension Plans (5)
- pension system implementation (5)
- web portals (5)
- Agile Software Development (4)
- Cyber Security (4)
- Enterprise Knowledge Management (4)
- Metrics (4)
- pharmaceutical (4)
- DataOps (3)
- FAQ (3)
- Framework (3)
- IT Implementation Projects (3)
- Knowtion (3)
- Learning management (3)
- Microsoft (3)
- NPEA (3)
- Pension Administration System Implementation (3)
- analyzing websites with analytics (3)
- community service (3)
- fraud (3)
- healthcare (3)
- integrating google analytics (3)
- social factors (3)
- website analytics (3)
- CMS Mandate (2)
- Community Drives (2)
- Defined Contribution (2)
- Functional Requirements (2)
- JAD Session (2)
- Key Performance Indicators (2)
- Low code platform (2)
- Neospin (2)
- Professional IT Services (2)
- RFP Tips (2)
- Training and Development (2)
- data conversion (2)
- API Management (1)
- Aid India (1)
- Benchmarking (1)
- Canadian Days (1)
- Case Study (1)
- Cost of Living Adjustment (1)
- Defined Benefit (1)
- IT System Support (1)
- Legacy System Replacement (1)
- MVVM (1)
- NASWA (1)
- Neosurance (1)
- Performance Bonds (1)
- Private Pension Plans (1)
- Project Management (1)
- Remote Service Trends (1)
- Software Documentation (1)
- State Retirement System (1)
- Success Stories (1)
- clinical trials (1)
- contract terms and conditions (1)
- corporate wellness (1)
- correspondence (1)
- fixed price contracts (1)
- human resources (1)
- identifying insights (1)
- leapfrog (1)
- leapfrogging (1)
- pension application architecture (1)
- pension system replacement projects (1)
- reemployment services (1)
- software migration (1)