For Medicaid plans, there has been a shift in the way members communicate. With a clear preference for texting over calls, it’s important to align with this preference. Further, SMS is an efficient channel of communication and can help your organization serve more members while improving quality. Whether it’s being used to send informational messages and reminders to the members, the benefits are numerous.

The after-effects of national events are no stranger to the workplace. Turnstiles and X-raying briefcases became normal at many offices and buildings post 9/11 due to the perceived need for additional security. Shoe screening began after Richard Reid's unsuccessful attempt to ignite his explosives-laden sneakers aboard an American Airlines flight from Paris to Miami in December 2001. Consequently, TSA estimates that they have examined 10 billion pairs of shoes since. These are only a few of the many examples that indicate this trend.

According to LastPass's Global Password Security Report, the average individual has 85 different accounts. Remembering 85 passwords is not easy, but most people repeat their passwords, causing a password overload.