Metrics, the key to operational performance benchmarking
- Jordan Bartlett
- Thu, Apr 13, 2017
- Pension, Pension Administration, Digital, Key Performance Indicators, Business Process Improvement, Metrics, Benchmarking
In today’s digital and highly automated business environment, there is a growing trend to expand operational performance benchmarking. This fixation on continuous process improvement was evident in a recent study by the National Conference on Public Employee Retirement Systems (NCPERS). The study, which compiled responses from 159 state, local and provincial government pension funds, found that 23 percent of pension funds have expanded operational performance benchmarking and 8 percent are considering it.
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