A State Retirement System (SRS) contracted with Sagitec to develop and implement a new pension administration solution. Although the project began with excitement and the overwhelming support of the SRS staff, these waned over time as the challenges of the transition became increasingly difficult to manage. Recognizing the need for professional assistance, executive project leaders from the SRS and Sagitec implemented a formal Change Management (CM) strategy. This CM strategy succeeded in helping both the SRS and Sagitec mitigate project risks and move forward without misstep. Today, the project is on track for a successful conclusion.