Comprehensive Unemployment Insurance Tax and Benefits Functionality, Tailored to Suit your Distinct Needs and VisionPlay Video
Sagitec’s Neosurance™ solution is a fully integrated, browser-based application providing comprehensive functionality for Unemployment Insurance (UI) Tax, Benefits and Appeals administration. Neosurance™, out of the box meets at least 70% of any state business requirements and is designed to be easily tailored to meet each agency’s unique needs without complex software programming.
Offer your claimants with a modern and free way to their accounts via a downloadable application. With MOBIAS™, claimants can access their claims information, record work search information, view payment history, and more! To learn more about this convenient and easy to use app, click here.
The Neosurance™ software interface was designed in compliance with the accessibility standards established by the Americans with Disabilities Act. Neosurance™ also provides multi-lingual support: screens, buttons, commands and more can be translated into multiple languages to support both internal and external users.
Our integrated contact management module consolidates information from multiple sources (e.g., document imaging, phone system, Neosurance™, etc.) into a 360 degree view of the respective contact. This provides staff with a solid foundation of knowledge and understanding that greatly improves customer service and reduces processing errors. Neosurance™ also automates service requests by routing customer information requests to appropriate workflow queues for staff attention.
Sagitec’s preeminent self-service portals allow employers and third-party administrators to manage their accounts based on user-level and role-based security. Employers can submit wages and payments, view their account balance and designate multiple users and/or third-party administrators. Third-Party Administrators can submit wages and payments (individual or bulk) and can manage multiple employer clients with a single sign-on.
Reduce call center volumes and improve customer service by enabling claimants to access their information through a secure self-service portal. Claimants are able to update their personal data, view payment history, review claims information, and respond to agency requests based on their specific cases.
Neosurance™ calculates weekly benefit amount, maximum benefit amount, effective dates, and balance by claim type across all monetary processes. Neosurance™ also manages eligibility issues through efficient workflow management and pre-established application wizard processes that effectively lead staff through eligibility and wage determinations.
Staff can gather eligibility and employment information from claimants throughout the application process, and can process payment requests based on claimant answers. Deductions can be applied and/or offset to the payment before disbursement. Staff can enter certifications on behalf of claimants and manually make past weeks open to claim.
Neosurance™ integrates with re-employment services. This allows claimants to log into and learn the navigation of one portal that displays their job matches, lists additional reemployment services available, allows updates of claimant reemployment information and allows for easy collection of required job search information.
Neosurance™ provides efficient and highly intuitive workflow technology that pushes the most critical, in terms of timeliness and agency priority, adjudication issues to the appropriate adjudicators. Application wizards guide staff through a series of steps to accurately make a decision, and then pre-fills determination letters based on the specific decision rational selected by the adjudicator. The Adjudication module also seamlessly integrates with SIDES to obtain updated separation information.
Upon receipt of the individual wage records from employers or third-party representatives Neosurance™ validates the employer liability and type and automatically calculates the amount of taxes due based on the wage detail provided by the employer/agent. This reduces the agency, employer and TPA’s workload by eliminating the need to reconcile summary and detail wage information resulting in improved data quality. In addition, the taxable wages are tracked based on social security number and the wage maintenance subcomponent is integrated with the monetary re-determination subcomponent within benefits. This drastically improves overall data management for both tax and benefits processing.
Staff can manage annual rate and fee calculations and calculate employer tax rates. Neosurance™ allows staff to modify actuarial components, change rates and calculations and provide employers with real-time views of benefits charged and rate information.
Neosurance™ provides an online or offline function that integrates with tax elements of the solution, all while maintaining a high level of security. This functionality allows states to meet federal auditing requirements and includes features to select random and targeted audits. Field audit updates synchronize an employer’s business information with the information stored in Neosurance™. Field audit staff are able to interface with a central repository of data, providing much needed data integrity and consistency.
On the Benefits side, Neosurance™ provides an intuitive user interface for extracting data for Benefits Accuracy Measurement (BAM) and Benefits Timeliness and Quality (BTQ) samples. On the Tax side, Neosurance™ extracts the necessary samples for TPS and integrates with the Field Audit module to upload results into the system.
Staff can generate mandatory ETA and data validation reports to meet U.S. Department of Labor compliance guidelines.
During the adjudication process, staff can obtain separation information from SIDES to reduce improper payments due to untimely, inaccurate, or incomplete job separation information.
Sophisticated dashboards monitor agency performance and reengineered business processes improve Federal Performance Measures, including first payment timeliness, adjudication and appeals timeliness and quality.
A browser-based data analytics and predictive modeling tool that dramatically improves employer and claimant fraud prevention and detection thereby increasing tax collections and reducing overpayments. Using Neural Network Machine Learning, Neofraud™ identifies fraud trends and data anomalies for current and future fraud schemes.
The Sagitec Framework™ provides the foundation upon which Sagitec’s Neosurance™ solutions are built. The power of the framework is evident in its ability to continuously evolve and adapt to new technology while simultaneously incorporating new business requirements. This means that Neosurance™ will never become technically obsolete and your UI Tax and Benefits solution will always be able to accommodate new policy or rule changes quickly and efficiently.
Sagitec makes it incredibly easy to maintain Neosurance™ when policies change or when a software enhancement is desired. With Sagitec Design Studio™, your staff can design and maintain running business processes and web applications – without coding. You can also add custom data validation rules, design tailored correspondence templates and reports, and streamline inbound and outbound interface files. Continuously streamline your business processes with Business Process Management (BPM). Use run-time BPM orchestration and watch your workflow processes execute in real-time.
Business rules are always in flux, placing strains on your systems, processes, and employees. Sagitec purposely designed Sagitec Analyst Studio™ to address the policy complexities associated with UI Tax and Benefits systems. This comprehensive business rules engine lets you automate and manage complex business policies, without programming. You can quickly model policies and then run comprehensive tests to ensure accurate business rule execution. When you are satisfied with your model, simply bind your rule parameters to your object model or web service and deploy your rules into Neosurance™. It’s that easy.
Constantly evolving UI Tax and Benefits policies require updating and retesting test scripts, which can be a time-consuming process. Our flexible regression testing tool – Sagitec Test Studio™ – simplifies testing efforts by eliminating user interface dependencies. Sagitec Test Studio™ is specifically designed to test Neosurance™ solutions, resulting in reduced coding errors and testing time, all while avoiding technology obsolescence.
Provide holistic, 360-degree views of claimants, employers, and agents on a single screen in both the Neosurance™ solution and employer/claimant web portals. Dashboards link summary information, personalizes screens based on user preferences, and enables users to navigate to multiple areas of the system with a single click.
Place the power of data analysis at users’ fingertips with ad hoc reporting capabilities. Retrieve custom data sets and export them instantly to Microsoft Excel from any ‘lookup’ screen in the system.
Our KNOWTION Enterprise Knowledge Solution allows staff to quickly archive, search and retrieve organization documents (e.g., policies, procedures, meeting minutes) directly from the Neosurance™ application. KNOWTION is a powerful tool that effectively and efficiently bridges the knowledge gap that exists in organizations today. To learn more, click here.
Collect fact finding from both the employer and claimant during the initial and continued claims process. The solution includes an intelligent questionnaire framework that can be easily customized to collect the necessary information to make eligibility decisions. This feature significantly reduces issue backlog by providing real-time information for decision making.
“Sagitec has demonstrated that it is embracing Microsoft’s cloud-first mindset to provide public sector agencies the tools they need to create and deliver transformational solutions.”
"A major deciding factor in selecting Sagitec was their flexible and innovative approach. They are unique among the IT solution providers. They are implementing the system the way that we feel is right for us, rather than forcing us into something that just doesn't quite fit.”
"Our business relationship with Sagitec continues to grow through the successful implementation of the Mobile App. The result, PERSLink Member Self Service (MSS) Mobile App, fortifies our relationship with our clients, establishing NDPERS as a pioneer in connecting with our community while on the go."
"We are excited about the new tax system and the early results we are seeing. This system gives employers more access to their accounts and is easy to navigate. It was a pleasure partnering with Sagitec in the implementation of this system that gives South Carolina businesses a state-of-the-art self-service portal in which to file their wage reports and contributions. The system will ensure South Carolina and its businesses stay in compliance with federal regulations."
“In the course of the project I saw very quickly Sagitec’s level of professionalism and commitment. They were able to adapt to our requests and provide a quality product on a very short timeline while remaining on budget.”
“The level of commitment and collaboration Sagitec demonstrated with ADP surpassed expectations...Sagitec’s willingness to partner with ADP and our industry has demonstrated itself with system design elements that we have requested in the past but have been unable to obtain from other system design implementations.”