Enhance Service Capabilities
Employer and Third-Party Administrator Self-Service
Sagitec’s preeminent self-service portals allow employers and third-party administrators to manage their accounts based on user-level and role-based security. Employers can submit wages and payments, view their account balance, and designate multiple users and/or third-party administrators. Third-Party Administrators can submit wages and payments for individual employers or bulk file for multiple employers simultaneously with a single sign-on.
Claimant Self-Service
Neosurances reduces call center volumes and improves customer service by enabling claimants to access their information through a secure self-service portal. Claimants are able to update their personal data, view payment history, review claims information, and respond to agency requests based on their specific cases.
Eligibility Determination
Neosurance determines eligibility of a disability claim and can be configured according to the eligibility rules of each state. Neosurance checks if the claimant or employer has been paying into the program, the claimant meets the minimum gross contribution requirements, and the claimant is disabled by contacting the medical provider to confirm medical condition. The medical provider can respond to inquiries via the online portal and that information is used in the eligibility determination process.
Contact Management
Our integrated contact management module consolidates information from multiple sources (e.g., document imaging, phone system, Neosurance, etc.) into a 360 degree view of the respective contact. This provides staff with a solid foundation of knowledge and understanding that greatly improves customer service and reduces processing errors. Neosurance also automates service requests by routing customer information requests to appropriate workflow queues for staff attention.
Effective Tax and Benefit Management
Initial and Continued Claims Processing
Neosurance streamlines claims processing by calculating benefit amounts, effective dates, and balances across all claim types while guiding staff through eligibility and wage determinations via efficient workflows and application wizards. Throughout the continued claims process, staff can collect claimant information, process payment requests with applicable deductions, enter certifications, and manually reopen past weeks for claims, ensuring accurate and timely disbursement.
Reemployment Services
Neosurance integrates with re-employment services. This allows claimants to log into and learn the navigation of one portal that displays their job matches, lists additional reemployment services available, allows updates of claimant reemployment information and allows for easy collection of required job search information.
Adjudication
Neosurance provides efficient and highly intuitive workflow technology that pushes the most critical, in terms of timeliness and agency priority, adjudication issues to the appropriate adjudicators. Application wizards guide staff through a series of steps to accurately make a decision, and then pre-fills determination letters based on the specific decision rational selected by the adjudicator.
Wage Processing and Tax Reports
Neosurance validates employer liability, calculates taxes from wage records, and tracks taxable wages by Social Security number. Its integrated components improve data accuracy and streamline tax and benefits processing.
Experience Rating and Benefit Charges
Staff can manage annual rate and fee calculations and calculate employer tax rates. Neosurance allows staff to modify actuarial components, change rates and calculations, and provide employers with real-time views of benefits charged and rate information.
Field Audit
Neosurance provides an online or offline function that integrates with tax elements of the solution, all while maintaining a high level of security. This functionality allows states to meet federal auditing requirements and includes features to select random and targeted audits. Field audit updates synchronize an employer’s business information with the information stored in Neosurance. Field audit staff are able to interface with a central repository of data, providing much needed data integrity and consistency.
Satisfy Federal Performance and Reporting Standards
Program Integrity
On the benefits side, Neosurance provides an intuitive user interface for extracting data for Benefits Accuracy Measurement (BAM) and Benefits Timeliness and Quality (BTQ) samples. On the tax side, Neosurance extracts the necessary samples for Tax Performance System (TPS) and integrates with the Field Audit module to upload results into the system.
Federal Reporting
Staff can generate mandatory Employment and Training Administration (ETA) and data validation reports to meet U.S. Department of Labor compliance guidelines.
Integration with SIDES
During the adjudication process, staff can obtain separation information from State Information Data Exchange System (SIDES) to reduce improper payments due to untimely, inaccurate, or incomplete job separation information.
Improve Agency Performance
Sophisticated dashboards monitor agency performance and reengineered business processes improve Federal Performance Measures, including first payment timeliness, adjudication and appeals timeliness and quality.
Adapt to Change
A Platform for Building Agile and Long-Lasting Solutions
The Sagitec platform, Xelence, provides the foundation upon which Sagitec’s Neosurance solutions are built. The power of the platform is evident in its ability to continuously evolve and adapt to new technology while simultaneously incorporating new business requirements. This means that Neosurance will never become technically obsolete and your UI Tax and Benefits solution will always be able to accommodate new policy or rule changes quickly and efficiently.
Make Your Line-of-Business Solution Work for You
Sagitec makes it incredibly easy to maintain Neosurance when policies change or when a software enhancement is desired. With the platform, your staff can design and maintain running business processes and web applications – with easy drag and drop features. You can also add custom data validation rules, design tailored correspondence templates and reports, and streamline inbound and outbound interface files. Continuously streamline your business processes with Business Process Management (BPM). Use run-time BPM orchestration and watch your workflow processes execute in real-time.
Multi-Lingual Support and ADA Complaint
The Neosurance software interface was designed in compliance with the accessibility standards established by the Americans with Disabilities Act. Neosurance also provides multi-lingual support: screens, buttons, commands and more can be translated into multiple languages to support both internal and external users.
Make Insightful Decisions
Dashboards
Staff can get holistic, 360-degree views of claimants, employers, and agents on a single screen in both the Neosurance solution and employer/claimant web portals. Dashboards link summary information, personalizes screens based on user preferences, and enables users to navigate to multiple areas of the system with a single click.
Ad-Hoc Reports
Neosurance helps place the power of data analysis at users’ fingertips with ad hoc reporting capabilities. Retrieve custom data sets and export them instantly to Microsoft Excel from any ‘lookup’ screen in the system.
Improve Fact Finding
Neosurance helps you collect facts from both the employer and claimant during the initial and continued claims process. The solution includes an intelligent questionnaire framework that can be easily customized to collect the necessary information to make eligibility decisions. This feature significantly reduces issue backlog by providing real-time information for decision making.
Unleash System Efficiencies with Sagitec’s APM Tool
Enable system administrators to identify the problems, identify solutions, resolve challenges, and enhance performance.
Partnering with Sagitec to Solve System Challenges of COVID-19
47,500 bogus claims were detected saving Maryland and the Federal Department of Labor more than $501 million.
Paid Family Leave System Implementation for DC's DOES
The Neosurance solution in production today with DOES allowed Sagitec to meet approximately 75% of the requirements for the PFL Tax Sytem project.