Did you know that there is a mobile application that tells you where you parked your car in a pirate voice? Yes, there’s an app for that. An ARRR-guably useful app for some, what about the benefits for a member of being able to update contact information or view annual statements via a pension app?   

Correspondence is a moving target. Changes in public policy that a pension agency must comply with and internal decisions to update the language, tone, or style of a correspondence all contribute to the need for frequent updates over the course of a project. And since such requests for change can happen at any time, it is difficult to enforce an organized update and review process.