Yesterday, 50 people answered 4000 of 196,000 calls received in one state workforce agency to help citizens about unemployment insurance claims. Each of the 50 customer service representatives was working their hardest and served 80 callers each. Fifty people working their hardest resulted in only 0.2% of callers served.
This isn’t a drill. This is real life. This is the crisis we find ourselves in due to the COVID-19 pandemic.
State Workforce Agencies and other government agencies around the nation are experiencing tremendous call volumes regarding benefits, money, and help. No matter what crisis plans your organization had in place prior to the middle of March 2020—you weren’t prepared for this.
At Sagitec, we specialize in technology that helps benefit providers scale to the needs of those they serve. And, we are proud to be in the position that we are right now with our IT delivery because we are solving real-world problems for our customers, quickly.
The data above isn’t fabricated for sales purposes. The number of calls stated comes directly from one of Sagitec’s customers. Here’s what we are doing to help that customer:
It feels pretty good to be a Sagitecian today. We would like to continue to do our part to help America and other countries impacted by the COVID-19 pandemic stay operational and serve real people throughout this crisis.
If you would like to know more about how our solutions can help you, please reach out to us at info@sagitec.com or read our other resources on this topic by clicking below.