Did you know that when Sagitec enters new markets – like we did in Workforce and Nutrition – that all our customers reap the benefits?
And that’s not just true at Sagitec. It's increasingly common for companies to branch out into new markets, not just as a growth move, but because of how it can significantly benefit existing customers.
In 2004, Sagitec identified the need for robust pension administration software in the public pension sector, built on a common underlying Platform that could evolve without disruption, helping customers avoid technical obsolescence.
Over the past two decades, it’s become evident that adjacent public agencies like labor and employment, healthcare, and nutrition face similar challenges that Sagitec had already solved in pension.
Solving challenges like helping customers avoid technical obsolescence, managing complex, business rules-driven functionality, and securing data are what those markets need. It’s our pension market experience that positions us to solve their problems – and it’s our experience solving their problems that is also helping us to evolve for all customers.
Here’s how:
- Cross-Pollination of Ideas: Different industries are often solving the same challenges in new ways. By working across multiple markets, we bring fresh perspectives and proven practices that can help customers discover the best solutions, not just the most common ones for the market.
- Stronger, More Stable Technology: Our workforce and nutrition teams have built their solutions on Sagitec's shared technology foundation - the Xelence platform - and continue to test new features and enhancements. Other customers benefit from this “early testing,” which makes the platform stronger and more reliable before you adopt it.
- Higher Compliance Standards: To serve markets like unemployment insurance and Medicare, we’ve undergone rigorous audits and earned certifications such as SOC 2 and HITRUST. These higher standards raise the bar across Sagitec, giving customers more secure, compliant solutions.
- Cloud-Ready Infrastructure: The unemployment insurance market has been an early adopter of cloud infrastructure. As a result, we’ve developed robust cloud services and partnerships that customers can leverage whenever the time is right.
- Mature, Efficient Processes: Serving diverse markets requires disciplined, efficient processes. Clients benefit as we continuously refine how we deliver solutions – faster, smarter, and more effectively.
- Government Relationships: Many of the agencies we serve fall under the same state or local government umbrella. Our presence across markets makes it easier to share knowledge between agencies, streamline procurement, and leverage existing approvals – ultimately making us easier to work with.
- Deeper Talent Pool: By working across industries, we can offer Sagitec employees diverse growth opportunities, which helps us retain great talent. It also allows us to maintain specialized roles (e.g., ADA compliance testers) that individual lines of business might not sustain on their own – but that are available to all our customers.
- Innovation and Investment Acceleration: By participating in multiple markets, Sagitec can reinvest more resources into R&D, product development, and new features. This shared innovation cycle means customers gain faster access to modern capabilities (like AI, advanced analytics, or mobile-first design) without bearing the full cost burden.
- Long-Term Sustainability: Because Sagitec operates across multiple markets, we aren’t dependent on the ups and downs of any single industry. When one market experiences a downturn, our work in other areas allows us to remain strong, continue investing in innovation, and support that market until it rebounds. This resilience protects our customers by ensuring a stable, long-term partner.
The Big Picture
Because we are tested by the requirements of different markets, Sagitec improves faster and more completely. Every advancement in unemployment insurance, pension, healthcare, workforce, and nutrition strengthens the foundation for other customers – helping you stay future-ready and allowing us to be your partner for a lifetime.