Each solution offers useful capabilities, and each is designed to support different operational needs. The challenge for pension agencies is not choosing the “best” product but determining how these tools fit into their broader modernization strategy, budget, and risk posture. To that end, we can provide structured evaluations that cover security, data quality, user experience, integration complexity, and total cost of ownership.
We will also recommend against solutions that don’t meet an agency’s standards or our integration-readiness criteria. Rather than promoting one verification solution over another, our approach is built around interoperability and partnership. We focus on being a long-term partner, and it’s our responsibility to stay current on vendor changes in the marketplace. We help agencies understand the full landscape of available tools, integrate them efficiently, and configure their pension systems in a way that delivers the best possible outcomes in terms of accuracy, security, and member service.
A single vendor does not dominate the identity and eligibility verification landscape, and its projected market size is expected to grow to $33.9 billion by 2030, with additional vendors expected to join. This vendor diversity is a strength. It enables pension funds to mix and match tools based on their specific needs, such as fraud prevention, survivor benefit validation, direct deposit changes, preventing fake member account creation, or maintaining contact information. Some solutions are optimized for real-time verification, while others are designed for bulk data matching and analysis. Some focus on fraud mitigation, while others specialize in identity proofing for portal access. The question is not which tool is objectively superior; it is which combination best aligns with each agency’s risk profile, infrastructure, and operational priorities.
One of the biggest challenges pension agencies face is ensuring that verification tools integrate smoothly with their core systems, workflows, correspondence, and compliance processes. Even the most powerful external solution cannot deliver value if staff cannot easily access its results, or if the data does not flow reliably into the pension administration system. Pension agencies must also strike a balance between security requirements and the need to provide a seamless and user-friendly experience for their members. Strong identity verification and fraud prevention measures are essential, but overly complex authentication steps can frustrate users and hinder engagement.
This is where a vendor-neutral approach becomes critical.
Whether an agency relies on third-party platforms, a state-operated service, or a combination of vendors, our system architecture is built to integrate with them. We don’t simply plug in any vendor; we proactively help agencies access and select the right mix of tools for their goals, risk posture, and member experience. This flexibility ensures that agencies have the necessary resources to drive success in their long-term strategy.
Agencies gain the most when vendors operate in a coordinated and transparent way. We have ongoing partnerships with some of these platforms that help us and our clients get the best of our partnership.
We can assist agencies in evaluating how external tools align with their business processes, data requirements, and compliance obligations. Following implementation, our partnership continues with ongoing support and maintenance. As vendors release enhancements, add new datasets, or update pricing models (including transaction-based pricing structures that reward higher usage with volume discounts), we help agencies adopt these changes into their broader strategy.
When agencies need to add a second verification tool or make a vendor transition, our system architecture and expertise ensure minimal disruption. Because our goal is not to favor one vendor but to empower agencies, our role focuses on optimizing performance, improving data quality, and supporting long-term operational sustainability. If you would like to read a couple of our case studies on how we helped our clients implemented Okta and Socure, you can read them here:
Okta Implementation Case Study →
Socure Implementation Case Study →
In an environment where verification tools are essential for accuracy, fraud prevention, and member service, pension agencies benefit most when they are empowered to choose the solutions that best meet their needs. We help agencies build flexible, reliable, and future-ready strategies. The goal is not to select a single “best” tool, but to create an ecosystem where all tools work harmoniously to support the agency’s mission, and where agencies retain full control over how those tools evolve.