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Case Study: Unemployment Insurance Modernization

Read this case study to understand how the South Carolina Department of Employment and Workforce (SCDEW) implemented the first cloud-based UI tax system in the nation.


Reduced Paper-Based Filings

Achieved a 97% self-service adoption rate for employer wage reporting.


Azure Hosted

Infrastructure as a Service (IaaS) solution,
highly secure and scalable, FedRAMP-Certified Government Community Cloud (GCC) solution.

Electronic Payment Processing

Over 90% of tax payments were processed using electronic payment processes.


We are excited about the new tax system and the early results we are seeing. This system gives employers more access to their accounts and is easy to navigate. It was a pleasure partnering with Sagitec in the implementation of this system that gives South Carolina businesses a state-of-the-art self-service portal in which to file their wage reports and contributions. The system will ensure South Carolina and its businesses stay in compliance with federal regulations.

Jaime Suber
DEW Assistant Executive Director – Head of the Unemployment Insurance Division

We were very fortunate to have the team onsite working together with us…That was a critical part of our success as partners.  They worked in our culture on a daily basis and became a part of us…These were the types of things Sagitec was willing to do for us.

Neil Adcox
Executive Project Sponsor – SUITS Project, South Carolina Department of Employment and Workforce 

In preparation for our UI modernization efforts, we reached out to several different vendors and are extremely happy to have chosen Sagitec as our vendor. Sagitec’s project team has proven to be talented, seasoned, and professional, and we have been very fortunate to have the Sagitec team on site here in South Carolina.

Jamie Suber
DEW Assistant Executive Director – Head of the Unemployment Insurance Division

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