Care Team Copilot

Supercharge Your Operations and Care Team with Digital Capabilities

Is your operations team frustrated with members not picking up their phone calls?
Do your care teams struggle to get members to complete assessments or follow-ups after a hospital visit?
Does your behavioral health team want to send educational information but can’t connect with members?

If so, HealConnect is the platform for you.

HealConnect delivers “last mile” connectivity to members. Your team can use HealConnect to inform new members about their benefits, schedule a call, complete an assessment digitally, and educate members on how to complete redetermination. Through integration with your care management system, you can configure automated campaigns to close care gaps.

Member Self-Service

Care teams are tasked with getting members to complete actions. Using HealConnect, care teams can:

Configure and complete assessments: HealConnect has templates for common assessments like health screening, health-related social needs, and PHQ-9. Members can complete their assessments after authentication on their mobile browser.
Schedule appointments: HealConnect supports event-based messaging, which can be used to schedule a call after a hospital visit or for a care plan review. Members can choose their preferred time for a care manager to call them.

Engaging Content

Today, members are swamped in a flood of content. Healthcare content must be simple, jargon-free, and captivating to capture a member’s attention. HealConnect delivers engaging content through:

Fotonovelas, aka visual stories, are an effective way to introduce members to complex health issues.
Videos have proven to be effective over textual content.
Personalized videos have been successful in helping members understand their covered services or redetermination process.