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Sagitec Blog

Technology: The Missing Link to Patient Satisfaction

Industries that have matured on managing customer satisfaction, like airlines or retail, understand that expectations around service quality, delivered quality and communication are key drivers of consumer satisfaction.  One mantra that has become universal is - small variations in delivered quality can result in significant differences in satisfaction/complaints, depending on how expectations and communication are managed. 

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How is data playing a part in improving health literacy?

According to the National Assessment of Adult Literacy, only 12 percent of adults in the U.S. have proficient health literacy. In terms of numbers, that is nine out of ten adults who lack the skills needed to manage their health and prevent disease. Low literacy has been linked to poor health outcomes such as higher rates of hospitalization and less frequent use of preventive services, which leads to higher healthcare costs. This is especially troubling for individuals over the age of 65 because they have low health literacy, live on a fixed budget and Medicare doesn’t pay for all the costs.

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HealHub™ streamlines closed loop marketing

Pharmaceutical companies rely on closed loop marketing to drive sales, but without a DataOps platform, the real time data and collaboration that is required makes closed loop marketing nearly impossible to achieve.

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