Technology: The Missing Link to Patient Satisfaction
Industries that have matured on managing customer satisfaction, like airlines or retail, understand that expectations around service quality, delivered quality and communication are key drivers of consumer satisfaction. One mantra that has become universal is - small variations in delivered quality can result in significant differences in satisfaction/complaints, depending on how expectations and communication are managed.
Late binding or traditional data warehousing – what is your need?
In healthcare, the availability of new data sets (variety) and the pace at which the data changes (velocity) is driving the rapid adoption of Big Data techniques. New data sets from social patient reviews, physician payments, sensor/ personal medical devices, and patient behavior are leading the change.
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About this blog
Sagitec is a global technology solutions company delivering dynamic, tailor-made IT solutions to leading public and private organizations. Subscribe to our blog to stay up-to-date with the latest industry news and trends.