Change Management Case Study: State Retirement System Finds Success by Focusing on Employees

“The [State Retirement System’s] Senior Management team worried about the general morale in the office. Physical and budgetary constraints had forced an early decision not to increase staff for the project. The Executive Director feared he would not be able to keep up with daily operations, and a growing sense of frustration threatened the retention of capable staff members. The two programmers who had created SRS’ legacy system were only able to participate on a part-time basis. The project goal the SRS had worked so hard to achieve seemed at risk. It was clear something had to be done.” -Sagitec Case Study on Change Management in IT Projects