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Sagitec Blog

Digital Transformation in Benefits Administration industry

For an enterprise to be able to deliver Azure Managed Government Services is like holding a hot ticket to digital transformation and this is precisely what Sagitec Solutions brings to the table. Since its inception, Sagitec has been catering to the public sector’s needs with solutions powered by Microsoft technology. Witnessing the escalating demand for cloud-based, cost-effective solutions that meet the stringent security and certification requirements of the public sector, Sagitec works closely with Microsoft and leverages its Azure Government Cloud solution—which boasts world-class security—to ensure compliance. The company embraces Microsoft’s cloud-first approach to offer state and local government agencies the tools they require to create transformational solutions.

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5 Ways Chatbots are Powering Government Services

  • Sukanya Samy
  • Tue, Nov 28, 2017
  • chatbots

Futurists have been envisioning ‘talking computers’ for ages and they are not just science fiction but the reality today. Artificial intelligence is already transforming our daily lives. It is no surprise that the government sector is adopting this rapid technological advancement rather quickly. Governments have already begun to adopt chatbots; computer programs that one can talk to by text or voice. This is helping government agencies improve their speed and quality of service and citizens’ in-turn are getting a better customer experience.

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An interview with Stephanie Schrankler: Takeaways from the NPEA annual conference

The National Pension Education Association (NPEA) annual conference concluded last week and as always, it is said to have been an invaluable forum to stay informed and up to date on retirement education, communication trends, and important issues facing the public retirement community.

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Chatbots and what you need to know

  • Sukanya Samy
  • Mon, Oct 23, 2017
  • chatbots

 The global chatbot market is expected to reach $1.23 billion by 2025, a compounded annual growth rate (CAGR) of 24.3%, according to a recent report by Grand View Research. What must you know about chatbots, at a minimum? View our infographic here.

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Protecting the Retirement Industry from Cyber theft and Ransomware

The main purpose of theft and robbery is to take prime assets away to make money or become rich. In today’s world, data thieves operate on the same principle – to take personal and financial data in exchange for money or recognition. Data is the main asset of consumers today. The retail industry is a target for payment card data, the finance industry for financial assets and investment data and even the media industry is not spared and prime-time shows like HBO's Game of Thrones’ episodes were hacked and leaked. Even the recent Equifax data breach only shows that personal data can be as valuable as any financial asset.

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Programming Wars? That’s history

The early days of computer programming were quite daunting for everyone. Different types and makes of desktops and PCs had their own unique features and architecture and computing power was expensive. This forced programmers to create specific machine instructions so that different machines could understand and interpret the code. This proved to be slow and tough for programmers. When Object Oriented Programming (OOP) languages came into existence, it helped programmers to solve many problems instead of spending time on writing machine instructions.

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Technology: The Missing Link to Patient Satisfaction

Industries that have matured on managing customer satisfaction, like airlines or retail, understand that expectations around service quality, delivered quality and communication are key drivers of consumer satisfaction.  One mantra that has become universal is - small variations in delivered quality can result in significant differences in satisfaction/complaints, depending on how expectations and communication are managed. 

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4 ways knowledge management can lead to great customer service

Looking introspectively at knowledge and learning management results in putting blinders on and doesn’t allow organizations to fully realize the benefits of their knowledge and learning management initiatives and solutions.

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With Neospin™, implementing cost of living adjustments is a breeze

On July 1, 2017, Cost of Living Adjustments (COLA) will go into effect at a majority of pension agencies across the country. COLAs protect members’ annuity from inflation erosion, but without a modern benefits administration solution, COLAs can erode the patience of the staff trying to administer them.

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Sagitec is helping their public pension clients implement defined contribution plans

Less than 30 years ago, defined contribution (DC) retirement plans were a rather novel retirement savings vehicle. Now, DC plans are the most popular employer-sponsored retirement plan in the United States, according to the American Benefits Counsel.  Within the public sector, DC plans are playing an ever more increasing role in state and local retirement programs.

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