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Neospin™ Domain Services
Sagitec's unique approach to framework-based tailoring allows us to quickly align our functional reference model with the functionality you require to service your members. Business functionality is reflected in separate layers of our architecture: Domain Services and Business Framework Services. Domain Services include:
Member Services
The Member Services domain manages active members. We define active members as those who are not in payment status. Member Services includes the following business functions:
• Master Account Maintenance – used to collect and manage information about stakeholders (e.g., members and beneficiaries). It includes member enrollment and reinstatement, member retrieval, demographic maintenance and beneficiary maintenance. Member account maintenance intersects with Payee Services for maintaining demographic information such as name, address, Social Security Number and date of birth. It also intersects with Employer Services for maintaining member plan status changes (e.g., from active to deferred) and employment status changes (e.g., from active to terminated) which affects service credit calculation.
• General Counseling – provides a collection of tools that allow you to respond to common member requests for benefit information and services. These tools include on-demand member statements, annual statements, benefit estimates, and access to common forms.
• Estimates – calculates current and projected service credit, estimated average final compensation (current and projected), estimates with and without service purchase information, and service purchase cost estimates. It also includes account balance and lump sum distribution estimates.
The Employer Services domain manages employer information and processes. It includes the following business functions:
• Agency/Employer Maintenance – used to collect and manage information about employers and other organizations. It typically includes the functionality necessary to store agency contacts, address information, payroll cycles, plan participation and other reporting information.
• Plan and Employment Data Management – used to manage changes in plan information at all levels – plan, employer and member. At the highest level, this component is responsible for maintaining plan information including effective dates, contribution rates, multipliers and specific plan rules. At the employer level this component is used to maintain employer plan participation rules (e.g., closed and closed to new members) and employer plan eligibility. From a member perspective, this component captures employment changes, such as leave dates for calculating service credit and determining benefit eligibility.
• Contribution Reporting and Accounting – this subsystem collects, validates, and maintains agency/employer and member contribution data, often receiving data via interfaces with external payroll systems. It is also used to shift the data validation burden to the front end of the processing cycle so that data is accurate and complete for downstream process such as benefit calculations and withdrawals. This subsystem handles remittance processing (ACH, check, invoices and vouchers), daily deposits management, and reconciliation. This subsystem also updates your general ledger system.
The Payee Services domain is responsible for recurring and non recurring payment processing including retirements, survivorships, and disabilities.
• Benefit Payment Processing – calculates final payments, adjusted payments and benefit payment receivables/payables for under/over payments. This subsystem supports retirement, survivor, withdrawal and disability application tracking; benefit payroll processing; payment adjustments (e.g., COLA); tax withholding; direct deposit; payee account maintenance; split payments (court orders); rollovers and trust transfers; state and federal tax reporting (1099-R) processing; and eligibility monitoring. It also supports (nontax) deduction maintenance (e.g. health, life and charitable).
• Case Management – focuses on logging and tracking member information requests and work-in process. Case management supports passive workflow by allowing you to assign a request to an employee and track its resolution. Case workers can record notes that are accessible through the line-of-business application. Case management is frequently used in disability processing because multiple approvals and (reexaminations) are required. Specific case management functionality will be tailor-made for you based on your requirements.
• Benefit Plan Maintenance – provides system administrators with the capability to create, maintain or upload plan rules in tables that are used across the line-of-business system for plan contribution rates, benefit multipliers, vesting rules, interest rates, actuarial reductions (formulas or tables), and joint and survivor reductions (formulas or tables).
• Miscellaneous Transactions – processes assorted retirement transactions that require a level of specialization and user intervention not warranted by basic contribution accounting. Miscellaneous retirement transactions include processing member voluntary service purchases, refunding deductions made in error, and recovering deductions that were omitted. This module also supports employer and member invoicing and payment processing functions for miscellaneous retirement transactions if required.
• Actuarial Services – facilitates the creation of active and retired member actuarial extracts used in periodic valuations.
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